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Agent Rating

IVRS Dashboard
From Date
To Date
State
KCC FTA
Consolidated
   
 
 
Query
Q1 Call connection time.
Q2 Behaviour and language of FTA.
Q3 Knowledge and answer given by FTA.
Q4 Quality of SMS sent.
SNoLogin-IDKCC FTAQ1Q2Q3Q4CallsOverAll RatingAvg Rating
1 kcc600307 TARA CHAND MOURYA 5 5 5 5 1 20 20.0
2 kcc600298 ASHOK KHARAT 10 10 10 10 2 40 20.0
3 kcc600085 DEEPENDRA KUMAR 5 5 5 5 1 20 20.0
4 kcc600980 ANIMESH SHARMA 5 5 5 5 1 20 20.0
5 kcc600943 BIPLAB KUMAR PATI 5 5 5 5 1 20 20.0
6 kcc601416 Ramdhan Jat 5 5 5 5 1 20 20.0
7 kcc601510 Mukesh Kumar Verma 5 5 5 5 1 20 20.0
8 kcc601603 RAVINDRA SAVATA LINGE 5 5 5 5 1 20 20.0
9 kcc601666 DHARMENDRA KUMAR 5 5 5 5 1 20 20.0
10 kcc601712 Rekha T 5 5 5 5 1 20 20.0
11 kcc601794 RAHUL SINGHA 5 5 5 5 1 20 20.0
12 kcc601385 Anirban Rajak 10 10 10 9 2 39 19.5
13 kcc600899 RAHUL PUNSE 14 14 14 14 3 56 18.7
14 kcc600481 Prasant Kumar Mohanty 10 10 10 7 2 37 18.5
15 kcc601096 SARVESH KUMAR TIWARI 5 5 5 3 1 18 18.0
16 kcc601678 SATYABRATA MOHANTY 5 4 4 5 1 18 18.0
17 kcc600900 PRAKASH PATIDAR 9 8 8 10 2 35 17.5
18 kcc601103 JITENDRA SINGH 19 20 19 11 4 69 17.3
19 kcc601620 Pooja Sahu 14 15 12 11 3 52 17.3
20 kcc601542 Neeraj Yadav 13 14 14 10 3 51 17.0
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