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Agent Rating

IVRS Dashboard
From Date
To Date
State
KCC FTA
Consolidated
   
 
 
Query
Q1 Call connection time.
Q2 Behaviour and language of FTA.
Q3 Knowledge and answer given by FTA.
Q4 Quality of SMS sent.
SNoLogin-IDKCC FTAQ1Q2Q3Q4CallsOverAll RatingAvg Rating
1 kcc600327 SWAMI PRASAD TYAGI 5 5 5 5 1 20 20.0
2 kcc600947 RAJKUMAR BELIYA 5 5 5 5 1 20 20.0
3 kcc601075 Abhay Kumar 5 5 5 5 1 20 20.0
4 kcc601405 NIKITA PRIYADARSHINI SWAIN 10 10 10 10 2 40 20.0
5 kcc601428 soumen patra 5 5 5 5 1 20 20.0
6 kcc601614 Lal Chand Mehata 5 5 5 5 1 20 20.0
7 kcc601666 DHARMENDRA KUMAR 5 5 5 5 1 20 20.0
8 kcc601654 Ram Pravesh verma 5 5 5 5 1 20 20.0
9 kcc601731 SAMBIT MOHANTY 5 5 5 5 1 20 20.0
10 kcc601813 Dharmendar Singh 10 10 10 10 2 40 20.0
11 kcc601256 Mukesh Banjara 10 10 10 9 2 39 19.5
12 kcc601410 Aravinder Kumar 4 5 5 5 1 19 19.0
13 601633 Kuldeep Tiwari 28 28 29 29 6 114 19.0
14 kcc601502 Vivek Awasthi 5 5 4 4 1 18 18.0
15 kcc601748 ANUPAM PATRA 4 5 5 4 1 18 18.0
16 kcc601698 ABHILIPSHA NAYAK 4 5 5 4 1 18 18.0
17 kcc601293 Avdhesh kumar 3 5 5 5 1 18 18.0
18 kcc601639 Pritpal Singh 20 15 19 17 4 71 17.8
19 kcc601729 IPSARANI PRADHAN 6 10 9 10 2 35 17.5
20 kcc601776 D RAJITHA 9 9 9 8 2 35 17.5
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