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Agent Rating

IVRS Dashboard
From Date
To Date
State
KCC FTA
Consolidated
   
 
 
Query
Q1 Call connection time.
Q2 Behaviour and language of FTA.
Q3 Knowledge and answer given by FTA.
Q4 Quality of SMS sent.
SNoLogin-IDKCC FTAQ1Q2Q3Q4OverAll RatingVoice FeedbackDate
1 Manjeet800145 Manjeet Kumar 1 3 4 5 13 11-02-2019
2 kcc600989 MAN SINGH YADAV 1 1 1 0 3 03-02-2019