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Agent Rating

IVRS Dashboard
From Date
To Date
State
KCC FTA
Consolidated
   
 
 
Query
Q1 Call connection time.
Q2 Behaviour and language of FTA.
Q3 Knowledge and answer given by FTA.
Q4 Quality of SMS sent.
SNoLogin-IDKCC FTAQ1Q2Q3Q4CallsOverAll RatingAvg Rating
1 kcc600527 PRAKASH KALITA 5 5 5 5 1 20 20.0
2 kcc601030 Romi Kumari 5 5 5 5 1 20 20.0
3 kcc601318 B BALAJI 5 5 5 5 1 20 20.0
4 kcc601428 soumen patra 5 5 5 5 1 20 20.0
5 kcc601413 Nitin Kumar 10 10 10 10 2 40 20.0
6 kcc601680 Siba Behera 5 5 5 5 1 20 20.0
7 kcc601699 SUGANDHA PANIGRAHI 10 10 10 10 2 40 20.0
8 kcc601550 Ankur Tomar 28 28 27 30 6 113 18.8
9 kcc600455 MAHENDRA CHIKANE 14 15 13 14 3 56 18.7
10 kcc601431 Ashvini Keshav Pawar 13 15 13 14 3 55 18.3
11 kcc601442 Yatendra singh 15 14 12 13 3 54 18.0
12 kcc601235 Anil Kumar Lodhi 5 5 5 3 1 18 18.0
13 kcc600499 RAMESHWAR LAL JAKHAR 8 10 9 9 2 36 18.0
14 kcc601672 Manjeet Kumar 28 29 25 26 6 108 18.0
15 kcc601630 patel ankitabahen laxmanbhai 4 4 5 5 1 18 18.0
16 kcc601776 D RAJITHA 15 14 15 10 3 54 18.0
17 kcc601794 RAHUL SINGHA 10 10 10 5 2 35 17.5
18 kcc601228 Dr. Deepak S. Bhadouria 17 16 18 18 4 69 17.3
19 kcc601337 Dheeraj Kumar 20 19 19 11 4 69 17.3
20 kcc601257 Kuldeep Gadpal 5 4 3 5 1 17 17.0
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