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Agent Rating

IVRS Dashboard
From Date
To Date
State
KCC FTA
Consolidated
   
 
 
Query
Q1 Call connection time.
Q2 Behaviour and language of FTA.
Q3 Knowledge and answer given by FTA.
Q4 Quality of SMS sent.
SNoLogin-IDKCC FTAQ1Q2Q3Q4CallsOverAll RatingAvg Rating
1 kcc601077 Vivek Kumar 5 5 5 5 1 20 20.0
2 kcc601241 Sujata Tirpude 5 5 5 5 1 20 20.0
3 kcc601352 VARADHARAJA G 5 5 5 5 1 20 20.0
4 kcc601476 Dileep Chaudhary 5 5 5 5 1 20 20.0
5 kcc601730 BADSAH ALLI KHAN 5 5 5 5 1 20 20.0
6 kcc601772 Ankit Kumar Pandey 5 5 5 5 1 20 20.0
7 kcc601405 NIKITA PRIYADARSHINI SWAIN 15 15 14 14 3 58 19.3
8 kcc601366 Neeraj kumar 4 5 5 5 1 19 19.0
9 kcc601742 Maninder singh 5 5 5 4 1 19 19.0
10 kcc601667 K BINDU BHARGHAVI 5 5 4 5 1 19 19.0
11 kcc601674 SHAILESH APPASO PHADTARE 5 5 5 4 1 19 19.0
12 kcc601392 Manvendra Singh Parmar 14 14 14 14 3 56 18.7
13 kcc601325 Menka Ranjan 13 15 15 13 3 56 18.7
14 kcc601267 Akshay deep 3 5 5 5 1 18 18.0
15 kcc600362 RAKESH KUMAR 4 5 5 4 1 18 18.0
16 kcc601623 Poonam 20 24 23 22 5 89 17.8
17 kcc601566 Naliram 20 17 17 15 4 69 17.3
18 kcc601711 Ashish Kumar 13 14 15 10 3 52 17.3
19 kcc600969 ARCHANA BALA 12 13 14 13 3 52 17.3
20 kcc601699 SUGANDHA PANIGRAHI 2 5 5 5 1 17 17.0
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