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Agent Rating

IVRS Dashboard
From Date
To Date
State
KCC FTA
Consolidated
   
 
 
Query
Q1 Call connection time.
Q2 Behaviour and language of FTA.
Q3 Knowledge and answer given by FTA.
Q4 Quality of SMS sent.
SNoLogin-IDKCC FTAQ1Q2Q3Q4CallsOverAll RatingAvg Rating
1 kcc601599 CH PRATYUSHA 5 5 5 5 1 20 20.0
2 kcc601614 Lal Chand Mehata 5 5 5 5 1 20 20.0
3 kcc601669 SUBHOJIT SOREN 5 5 5 5 1 20 20.0
4 kcc601788 RAJKUMAR PATI 5 5 5 5 1 20 20.0
5 kcc601858 Nidhi Manhas 5 5 5 5 1 20 20.0
6 kcc600592 OMPRAKASH SAINI 9 10 10 10 2 39 19.5
7 kcc601427 ABINASH DASH 4 5 5 5 1 19 19.0
8 kcc601768 SUBHRAJIT PATHAK 4 5 5 5 1 19 19.0
9 kcc601869 RAHUL KUMAR 15 13 15 13 3 56 18.7
10 kcc600987 KANHAIYA MARKAM 7 10 10 10 2 37 18.5
11 kcc601863 Ramesh chand yadav 14 15 15 11 3 55 18.3
12 kcc601758 K SHIVANAND 10 6 10 10 2 36 18.0
13 kcc601694 Rinku Sharma 15 15 14 9 3 53 17.7
14 kcc601622 Nihal Kaur 13 14 12 14 3 53 17.7
15 kcc601799 Karanjeev Kumar 8 9 9 9 2 35 17.5
16 kcc601198 Neetu Singh Madholiya 25 23 18 20 5 86 17.2
17 kcc601844 MIRO DOLEY 5 5 2 5 1 17 17.0
18 601633 Kuldeep Tiwari 5 5 5 2 1 17 17.0
19 kcc601780 SOMANATH MALI 12 13 13 12 3 50 16.7
20 kcc601609 SMITA SUBHASH KADAM 25 23 27 25 6 100 16.7
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