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Agent Rating

IVRS Dashboard
From Date
To Date
State
KCC FTA
Consolidated
   
 
 
Query
Q1 Call connection time.
Q2 Behaviour and language of FTA.
Q3 Knowledge and answer given by FTA.
Q4 Quality of SMS sent.
SNoLogin-IDKCC FTAQ1Q2Q3Q4CallsOverAll RatingAvg Rating
1 kcc600650 K CHANDANA 5 5 5 5 1 20 20.0
2 kcc601068 PRERNA GHORPADE 5 5 5 5 1 20 20.0
3 kcc601168 SOMNATH DADAS 5 5 5 5 1 20 20.0
4 kcc601197 DEVRAJ SINGH 5 5 5 5 1 20 20.0
5 kcc601233 Sudesh Kumar Bramhne 20 20 20 20 4 80 20.0
6 kcc601279 AJAY KUMAR B 5 5 5 5 1 20 20.0
7 kcc601454 yudhvir singh 5 5 5 5 1 20 20.0
8 kcc601628 Rajveer singh 5 5 5 5 1 20 20.0
9 601644 SANET LAGACHU 5 5 5 5 1 20 20.0
10 kcc601699 SUGANDHA PANIGRAHI 10 10 10 10 2 40 20.0
11 kcc601729 IPSARANI PRADHAN 5 5 5 5 1 20 20.0
12 kcc601735 JAFFAR GB 5 5 5 5 1 20 20.0
13 kcc601075 Abhay Kumar 9 10 10 10 2 39 19.5
14 kcc600856 SUBHASHREE MOHANTY 9 10 10 10 2 39 19.5
15 kcc601413 Nitin Kumar 28 30 28 30 6 116 19.3
16 kcc601171 Mamta Kethwal 10 10 10 8 2 38 19.0
17 kcc601618 patel akash DINESHBHAI 5 5 5 4 1 19 19.0
18 kcc601637 SASMITA MOHANTY 5 4 5 5 1 19 19.0
19 kcc600329 LAL GAUREES PRATAP NARAYAN SINGH 5 4 4 5 1 18 18.0
20 kcc601444 Rajeev Dwivedi 22 23 24 20 5 89 17.8
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